FAQ – Frequently Asked Questions
FAQ
Yes. Our physical store is located at Souliou 5 74100 Rethimno, Greece.
All our jewels are handmade.
We cooperate with our designers for a long lasing trust relationship. Every jewelry designer that we work together has a unique style and high aesthetic values that give to every last piece of jewelry on Katerina Jewels the unique significance they have.
Yes. We can communicate for all the details you want to alter on any of our jewelry.
In some cases yes. You have to contact us to discuss if your design is possible to create.
Yes. Rings have sizes and you can contact us to prepare any ring at your excact size after your order.
Our jewelry have all the information about the materials that construct them. There is plenty of information on Silver, Gold Enamel, Stones, etc. care on internet. We offer free lifetime jewelry care for any piece of jewelry you bought from Katerina Jewels.
Yes. You can send or bring any piece of jewelry to our store and we will restore it to its original contrition, free of charge. You have to pay the shipping cost only and nothing for the restoration.
We offer lifetime guaranty for every piece of jewelry bought from our store Katerina Jewels.
There are no shipping costs, we ship worldwide for free.
The shipping time is dynamically calculated on your shipping address.