Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

You have the right to return any product you have purchased at no cost, and you are not obliged to notify us of the reason you wish to return that product, within fourteen (14) days from the day you received it. In such case, you will only have to pay the cost of returning the products.

Please note that a return is acceptable only if:

1. you call us on +30 28310 53322, Monday-Friday, from 11:00 to 23:00, to declare the return;

2. the product has only been used once to try it on;

3. the company’s tag and the product’s labels have not been removed or damaged in any way;

4. no amendment has been made to the product whatsoever;

5. all items accompanying the product are returned, including its box, warranty and purchase receipt, as all the above are part of the product.

6. If the product comes with a gift, the gift must also be returned.

7. You must pay the return shipping costs.

8. Custom-made products may not be returned.

Please make sure that the shipped items are securely packed to avoid any damage during transport. We inform you that the company is not liable for loss or damage to the product during the returned product’s transport. In case of return, you will receive a refund within fourteen (14) days from the day you received the products at the bank account you will provide us. We inform you that our company is not liable for any damage caused to the products after they have been used, and they are not eligible for replacement in any case.

TEMP TEXT – An order may be canceled if it has been placed online but the product has not been shipped yet. You may call us on +30 28310 53322, Monday-Friday from 09:00 to 23:00, and our colleagues will process the cancellation of your order.